Ex2 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This page explains what information ex2 collects, how it is used, stored, and protected, and your rights as a user of this platform.
Last updated: 2026
1. Information We Collect from Users
When you register or use the ex2 platform, we collect several categories of information to ensure our services function properly and securely. This information is collected directly from you or automatically as you interact with the platform.
Account Information
This includes your full name, email address, phone number, and login credentials provided during registration. This information is required to verify your identity and enable secure access to your account.
Device & Browser Information
Ex2 automatically records technical information when you access the platform, including device type, operating system, browser, IP address, and login session details. This information is used to detect suspicious activity and improve platform compatibility.
Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM / MYR), we record transaction details including the amount, payment method (DuitNow, FPX), and transaction time. We do not store your full bank card number or banking password — this data is processed directly by authorised payment processors.
Usage Data & Preferences
This covers your gaming activity history, language preferences, betting records, and in-platform navigation habits. This data helps us continuously improve the overall user experience.
2. How We Use Your Information
All information collected by ex2 is used for legitimate purposes directly related to platform operations. We do not use your data for third-party marketing without your consent.
How we use your information includes:
- Verify user identity during registration and login to prevent unauthorised access.
- Process deposits, withdrawals, and financial transactions in MYR securely.
- Detect and prevent fraud, account abuse, and illegal activity on the platform.
- Comply with applicable legal and regulatory requirements, including KYC (Know Your Customer) obligations.
- Provide effective customer support when you contact us with enquiries or complaints.
- Sending important account notifications such as transaction confirmations or security alerts.
- Improve platform features and performance based on recorded usage patterns.
Ex2 will not sell, rent, or transfer your personal information to third parties for advertising or commercial marketing purposes without your explicit consent.
3. Cookies & Session Tracking
Ex2 uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small data files stored in your browser when you visit our website.
Types of cookies we use:
- Session cookies: Keep you logged in throughout an active session without requiring you to re-enter your password.
- Preference cookies: Save your language settings and display preferences so the platform loads with your chosen configuration.
- Security cookies: Help identify and block unauthorised access or automated bot activity.
- Internal analytics cookies: Record aggregated usage patterns to help us understand how users interact with the platform and make improvements.
You can manage cookie settings through your browser. However, blocking certain cookies may affect the functionality of some parts of the platform. ex2 does not use third-party cookies for targeted advertising.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All ex2 user data is stored on servers protected by SSL encryption and strict access controls. Only authorised personnel may access personal data, and such access is limited to specific operational needs.
Ex2 implements appropriate technical and organisational security measures to protect your data from unauthorised access, alteration, disclosure, or loss. These include data encryption in transit and at rest, as well as continuous system monitoring.
User data is retained for as long as your account remains active or as required to meet legal obligations. Following account closure, data will be kept for the period prescribed by law before being securely deleted.
Sharing with Third Parties
Ex2 does not share users' personal information with third parties except in the following circumstances:
- Authorised payment processors (such as DuitNow and FPX) for processing your financial transactions in MYR — this sharing is limited strictly to the information needed to complete each transaction.
- Malaysian legal authorities or regulatory bodies when required by law or a valid court order.
- Technical service providers who help us operate the platform, bound by confidentiality agreements that prohibit them from using your data for any other purpose.
In all cases above, data sharing is limited to the minimum information required for the stated purpose.
5. Your Rights as a User & How to Contact Us
Access & Correction Rights
You have the right to request a copy of the personal information we hold about you. If any information is inaccurate or outdated, you may request a correction by contacting our support team. Correction requests will be processed within a reasonable timeframe.
Right to Deletion
You may request the deletion of your account and personal data. Such requests will be processed subject to legal requirements that obligate us to retain certain records for a specified period. Data not subject to legal retention obligations will be deleted within a reasonable timeframe after your request is received.
Privacy Policy Updates
Ex2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or their registered email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
How to Contact Us
If you have any questions, requests, or concerns regarding the privacy of your data at ex2, please contact our support team by email: support at ex2.bet
You may also refer to FAQ page us for quick answers to general questions about your account and privacy. We aim to respond to all privacy enquiries within a reasonable timeframe.
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Your Data is Safe with ex2
Create an account and enjoy an online entertainment platform that puts the privacy and security of Malaysian users first.